Last Updated: May 30, 2025
While we strive to ensure accessibility of Mate Direct's services, certain technical limitations and third-party dependencies may affect the accessibility of some features. Users acknowledge that accessibility support may vary based on technical factors beyond our control.
1. Technical Implementation
1.1 Core Features
Our platform implements the following technical features:
- Semantic HTML structure
- ARIA landmarks and labels
- Focus management system
- Keyboard navigation support
- Screen reader compatibility
1.2 Technical Limitations
Users should be aware of the following limitations:
- Third-party integration accessibility varies
- WhatsApp interface limitations
- Real-time message processing constraints
- Dynamic content update restrictions
- Platform-specific feature availability
2. Supported Technologies
2.1 Screen Readers
Tested compatibility with:
- NVDA (Windows)
- VoiceOver (macOS/iOS)
- TalkBack (Android)
- JAWS (Windows)
2.2 Input Methods
- Standard keyboard navigation
- Touch interfaces
- Voice control systems
- Switch access devices
- External assistive technologies
3. Technical Standards
3.1 Implementation Guidelines
We aim to align with:
- WCAG 2.1 Level AA guidelines
- WAI-ARIA 1.2 specifications
3.2 Known Limitations
Technical constraints affect:
- Real-time message updates
- Third-party integrations
- Dynamic content rendering
- Complex data visualizations
- External service interfaces
4. User Interface Elements
4.1 Navigation
Keyboard shortcuts available:
- Tab: Navigate interactive elements
- Enter/Space: Activate controls
- Escape: Close dialogs
- Arrow keys: List navigation
4.2 Content Structure
- Hierarchical headings
- Descriptive landmarks
- List markup
- Table semantics
- Image alternatives
5. Third-Party Content
5.1 Integration Limitations
Limited control over:
- WhatsApp interface accessibility
- Google Sheets integration
- Payment processor interfaces
- External authentication systems
- Third-party APIs
5.2 External Content
Accessibility may vary for:
- Embedded content
- External links
- Third-party widgets
- Integration interfaces
6. Accessibility Support
6.1 Technical Support
- Screen reader guidance
- Navigation assistance
- Feature documentation
- Alternative access methods
6.2 Support Limitations
We cannot guarantee:
- Third-party feature accessibility
- External tool compatibility
- Platform-specific support
- Custom configuration assistance
7. Updates and Improvements
- Regular accessibility reviews
- Ongoing technical enhancements
- User feedback integration
- Standards compliance updates
8. Feedback and Assistance
For accessibility-related inquiries: hi@mate.direct
While we strive to ensure accessibility, certain features may have technical limitations. Users acknowledge that accessibility support varies based on technology, platform, and third-party dependencies.