Last Updated: May 30, 2025
While we strive to ensure accessibility of Mate Direct's services, certain technical limitations and third-party dependencies may affect the accessibility of some features. Users acknowledge that accessibility support may vary based on technical factors beyond our control.
#1. Technical Implementation
#1.1 Core Features
Our platform implements the following technical features:
- Semantic HTML structure
- ARIA landmarks and labels
- Focus management system
- Keyboard navigation support
- Screen reader compatibility
#1.2 Technical Limitations
Users should be aware of the following limitations:
- Third-party integration accessibility varies
- WhatsApp interface limitations
- Real-time message processing constraints
- Dynamic content update restrictions
- Platform-specific feature availability
#2. Supported Technologies
#2.1 Screen Readers
Tested compatibility with:
- NVDA (Windows)
- VoiceOver (macOS/iOS)
- TalkBack (Android)
- JAWS (Windows)
#2.2 Input Methods
- Standard keyboard navigation
- Touch interfaces
- Voice control systems
- Switch access devices
- External assistive technologies
#3. Technical Standards
#3.1 Implementation Guidelines
We aim to align with:
- WCAG 2.1 Level AA guidelines
- WAI-ARIA 1.2 specifications
#3.2 Known Limitations
Technical constraints affect:
- Real-time message updates
- Third-party integrations
- Dynamic content rendering
- Complex data visualizations
- External service interfaces
#4. User Interface Elements
#4.1 Navigation
Keyboard shortcuts available:
- Tab: Navigate interactive elements
- Enter/Space: Activate controls
- Escape: Close dialogs
- Arrow keys: List navigation
#4.2 Content Structure
- Hierarchical headings
- Descriptive landmarks
- List markup
- Table semantics
- Image alternatives
#5. Third-Party Content
#5.1 Integration Limitations
Limited control over:
- WhatsApp interface accessibility
- Google Sheets integration
- Payment processor interfaces
- External authentication systems
- Third-party APIs
#5.2 External Content
Accessibility may vary for:
- Embedded content
- External links
- Third-party widgets
- Integration interfaces
#6. Accessibility Support
#6.1 Technical Support
- Screen reader guidance
- Navigation assistance
- Feature documentation
- Alternative access methods
#6.2 Support Limitations
We cannot guarantee:
- Third-party feature accessibility
- External tool compatibility
- Platform-specific support
- Custom configuration assistance
#7. Updates and Improvements
- Regular accessibility reviews
- Ongoing technical enhancements
- User feedback integration
- Standards compliance updates
#8. Feedback and Assistance
For accessibility-related inquiries: hi@mate.direct
While we strive to ensure accessibility, certain features may have technical limitations. Users acknowledge that accessibility support varies based on technology, platform, and third-party dependencies.