Privacy Policy
Last updated: July 13, 2026
This policy describes what data Mate collects, how we use it, and what rights you have. By using the service, you agree to the terms set out below.
What data we collect
Account data (email, name, and — when you sign up through Google — a basic profile), the data of the companies and journeys you create, the responses of visitors to your journeys, and technical data: journey events, device type, and anonymized analytics.
How we use data
To provide the service: to display your journeys, collect responses, and guide the customer into a chat; to compute funnel analytics; to enable sign-in and billing; and to send service emails. We do not sell your data to third parties.
Cookies
We use essential cookies for sign-in and sessions, along with anonymized analytics to improve the product. Disabling some cookies may limit how the dashboard works.
Third-party services
We rely on trusted partners: Paddle for payment processing, Resend for email delivery, Google for account sign-in, and AI providers for draft generation and analytics. Each one processes only the minimum data required.
Storage and protection
Data is stored on secure servers with restricted access. We keep information for as long as it's needed to run the service and to meet legal requirements, after which we delete or anonymize it.
Your rights
You can request access to your data, its correction or deletion, and you can delete your account together with all associated data directly in your settings. For any requests, get in touch with us.
Changes to this policy
We may update this policy. We'll notify you of significant changes on the site or by email. The current version is always available on this page.
Contact
For privacy questions, write to hello@mate.direct.