Terms of Use
Last updated: July 13, 2026
These terms govern the use of the Mate service. By creating an account or using the service, you accept them.
Acceptance of terms
By using Mate, you confirm that you are at least 18 years old and are authorized to enter into agreements on your own behalf or on behalf of the company you represent.
Service description
Mate is a customer journey builder: you create sequences of questions that bring a visitor into a chat with your business. We may develop and change the service's functionality.
Account
You are responsible for keeping your account access secure and for actions taken under it. Provide accurate information and do not share access with third parties.
Plans and payment
There is a free plan and paid subscriptions. Payment takes place on a Creem page: Creem acts as the reseller (Merchant of Record), enters into the sale with you in its own name and issues the receipt. Tax is calculated and displayed at checkout. Card details never reach us and are not stored by us. The subscription renews automatically until cancelled.
Subscription Cancellation and Refunds
You may cancel your subscription at any time in your profile settings: the button opens the Creem customer portal. After cancellation, automatic renewal stops and access to the paid plan is retained until the end of the period already paid for; the account then switches to the free plan. Refunds: if the service did not work out for you, write to hello@mate.direct within 14 days of the payment, including a renewal payment, and we will refund that amount in full. We reply within three business days. After 14 days, paid periods are non-refundable, except where expressly required by applicable law. We may decline a refund in case of abuse, for example repeated payments and refunds in a row. If the matter stays unresolved, you may contact Creem directly through its customer portal: as the seller on the transaction, Creem may issue a refund on its own.
Acceptable use
You may not use Mate for illegal, misleading, or harmful content, spam, infringement of others' rights, or attempts to hack or overload the service.
Account deactivation and deletion
The administration may deactivate an account that violates these Terms or the Publication Rules, which blocks sign-in with its email. A deactivated account may be restored after review. If it is not restored within 30 days, the account and all related data and covers are permanently deleted from the servers.
Content and rights
The content you create remains yours. You grant us a limited right to store and display it in order to operate the service. Rights to the service itself and its code belong to Mate.
Limitation of liability
The service is provided "as is." We strive for uninterrupted operation but do not guarantee the absence of errors and are not liable for indirect damages arising from use of the service.
Termination
You can delete your account at any time. We may suspend or terminate access in case of a violation of these terms. Deleting your account cancels any paid subscription immediately, with no further charges; the rest of the paid period is not retained.
Changes to these terms
We may update these terms. We'll give advance notice of significant changes. By continuing to use the service, you accept the updated version.
Contact
Questions about these terms, write to hello@mate.direct