IMPORTANT: By using Mate Direct services, you explicitly consent to our use of cookies and similar technologies as described in this policy. If you disagree with our cookie practices, please do not use our services as certain cookies are essential for service functionality.
1. Essential Technical Storage
1.1 Session Management
Required for basic service operation:
- Redis session cookies for state management
- Authentication tokens (up to 7 days)
- WhatsApp connection state tracking
- Security verification cookies
- Rate limiting tokens
- Language preference storage
1.2 Technical Functionality
Essential for service delivery:
- Resource usage monitoring
- Performance optimization data
- Error tracking cookies
- Connection stability metrics
- System health indicators
- Translation preference storage
- Voice processing metrics
2. Integration Storage
2.1 WhatsApp Integration
Technical storage required for WhatsApp functionality:
- Connection state storage
- Session management data
- Authentication tracking
- Message processing state
- Client monitoring data
- Language detection records
- Voice transcription processing data
2.2 Third-Party Integrations
Storage requirements for:
- Google Sheets authentication
- Payment processing state
- Integration configurations
- API authorization tokens
- AI service processing tokens
- Translation service tokens
3. Performance Storage
3.1 System Performance
- Response time monitoring
- Resource utilization tracking
- Cache management data
- Load balancing metrics
- Error rate analysis
- Voice processing performance
- Translation efficiency metrics
3.2 Optimization Data
- Performance benchmarks
- System optimization metrics
- Resource allocation data
- Usage pattern analysis
- Language detection optimization
- Translation quality metrics
4. Security Storage
4.1 Security Tokens
Mandatory security storage:
- Authentication tokens
- Security challenge data
- Fraud prevention metrics
- Access control tokens
- Session validation data
- Voice processing security verification
4.2 Protection Measures
- Rate limiting records
- Abuse prevention data
- Security monitoring metrics
- Threat detection storage
- AI processing security checks
- Translation request validation
5. Language and AI Processing Storage
5.1 Language Detection
Essential storage for language processing:
- Language detection cache (30 minutes)
- Script identification patterns
- Conversation language context
- User language preferences
- Language optimization metrics
5.2 Translation Processing
- Translation cache (15 minutes)
- Translation pairing data
- Translation quality metrics
- Translation preference storage
- Cross-language processing tokens
5.3 Voice Processing
Technical storage for voice message handling:
- Voice transcription processing data (24 hours maximum)
- Audio quality metrics
- Transcription accuracy indicators
- Voice analysis optimization data
- No permanent audio storage
6. Storage Limitations
6.1 Retention Periods
- Session data: 24 hours maximum
- Authentication tokens: up to 7 days
- Performance data: 30 days
- Security logs: As required
- Voice processing data: 24 hours maximum
- Translation cache: 15 minutes
- Language detection cache: 30 minutes
6.2 Automatic Cleanup
Our system automatically removes:
- Expired session data
- Invalid tokens
- Outdated metrics
- Temporary storage
- Voice processing data
- Translation caches
7. Storage Controls
7.1 Required Storage
Cannot be disabled:
- Security tokens
- Session management
- Rate limiting data
- Authentication storage
- Basic language detection
- Basic AI processing data
7.2 User Controls
Users can control:
- Local storage preferences
- Cache settings
- Browser storage
- Translation preferences
- Voice processing settings
8. Security and Monitoring Storage
8.1 Security Monitoring Data
We store the following security-related data:
- Resource usage statistics
- Security incident logs
- System performance metrics
- Access and authentication logs
- Language processing security metrics
- Voice processing security checks
8.2 Retention Periods
Security data is retained according to these periods:
- Resource monitoring data: 1 hour
- Security incident logs: 1 year
- System performance data: 30 days
- Authentication records: 7 days
- Voice processing logs: 24 hours
- Translation processing logs: 24 hours
8.3 Data Storage Purpose
This data is stored for:
- Maintaining service security
- Preventing resource abuse
- Investigating security incidents
- GDPR compliance documentation
- Optimizing language processing
- Improving voice transcription accuracy
9. Technical Implementation
9.1 Storage Methods
- HTTP cookies
- Local storage
- Session storage
- Redis cache
- Server-side storage
- Browser language preferences
9.2 Storage Security
- Secure transmission
- Access controls
- Encryption standards
- Automatic expiry
10. Contact Information
For cookie-related inquiries: hi@mate.direct
BY USING OUR SERVICE, YOU EXPLICITLY CONSENT TO OUR USE OF COOKIES AND TECHNICAL STORAGE AS DESCRIBED IN THIS POLICY. CERTAIN STORAGE MECHANISMS ARE ESSENTIAL AND CANNOT BE DISABLED WHILE USING OUR SERVICE.