Privacy Policy

Last Updated: November 30, 2024

1. Data Collection

By using Mate.direct services ("Service"), you acknowledge that we collect and process:

  • Account information (email, username)
  • WhatsApp business phone number
  • WhatsApp chat messages with non-contact users for the last 24 hours only
  • Conversation summaries for business analytics
  • Google Sheets integration settings if enabled
  • Token usage and subscription data

2. Data Storage and Processing

Our data handling practices include:

  • Storage of chat messages only from users not in your WhatsApp contacts
  • 24-hour retention period for chat messages to maintain conversation context
  • Automated conversation analysis for better response generation
  • Creation of conversation summaries for business purposes
  • No storage of chats with contacts from your WhatsApp phone book
  • Lead data is stored in your Google Sheets if integration is enabled
  • No permanent storage of chat histories beyond 24 hours
  • No conversation data is used for AI training

3. Service Integrations

Our Service integrates with third-party platforms:

  • WhatsApp Business (message processing)
  • Google Sheets (optional lead storage)
  • LemonSqueezy (payment processing)
  • OpenAI (message processing)
  • Each platform has its own privacy policy and terms

4. Data Security

We implement security measures including:

  • Encrypted data transmission
  • Secure token-based authentication
  • Limited data retention
  • Access controls for integrations
  • Regular security assessments

5. User Controls

You have control over:

  • Google Sheets integration activation/deactivation
  • WhatsApp connection management
  • AI assistant configuration
  • Data sharing permissions
  • Account deletion

6. Data Retention

Our retention policies specify:

  • 24-hour retention of messages from non-contact users
  • Automatic deletion of messages older than 24 hours
  • Lead data retained in your Google Sheets only
  • Account data kept while active
  • No storage of conversations with WhatsApp contacts

7. Third-Party Access

We limit third-party access to:

  • Essential service providers
  • Payment processors
  • Integration partners
  • Legal requirements
  • Authorized service operations

8. User Rights

You have the right to:

  • Access your account data
  • Modify integration settings
  • Disconnect WhatsApp
  • Delete your account

9. Contact

For privacy-related inquiries, contact us at digitalorig@gmail.com. We aim to respond to all privacy requests within 48 hours.