User Agreement

Last Updated: May 30, 2025

IMPORTANT: By accessing or using Mate Direct services, you enter into a binding agreement and explicitly accept all terms outlined below. DO NOT use our services if you disagree with any part of this agreement.

1. Service Usage Terms

1.1 Resource Limitations

By using our service, you acknowledge and accept:

  • Maximum CPU usage: 90% per client
  • Memory limit: 500MB per client
  • Maximum 5 messages per 2.5 seconds
  • 24-hour message retention only
  • Session timeout: 30 seconds
  • Automatic resource management
  • Maximum voice message length: 3 minutes

1.2 Usage Responsibilities

You explicitly agree to:

  • Comply with all technical limitations
  • Monitor your resource usage
  • Accept automatic cleanup procedures
  • Maintain necessary backups
  • Respect rate limits

2. Service Level Agreement

2.1 Performance Targets

  • Target uptime: 99.9%
  • Planned maintenance excluded
  • No guarantee of uninterrupted service
  • Response times may vary

2.2 Service Limitations

You acknowledge that:

  • Service availability is not guaranteed
  • Performance may vary
  • Features may be modified
  • Integration stability depends on third parties

3. WhatsApp Integration Agreement

3.1 Integration Disclaimer

You explicitly acknowledge that our WhatsApp integration:

  • Is UNOFFICIAL and uses third-party libraries
  • Has NO affiliation with Meta or WhatsApp
  • May be affected by external changes
  • Provides NO guaranteed stability

3.2 User Obligations

You must:

  • Comply with WhatsApp's terms
  • Use a legitimate business number
  • Accept integration risks

4. Token System Agreement

4.1 Token Usage

  • Tokens are non-refundable
  • No transfer between accounts
  • Subject to rate limits
  • May expire per terms
  • Voice message processing and translation consume additional tokens

4.2 Service Suspension

Service may be suspended if:

  • Token balance depleted
  • Usage limits exceeded
  • Terms violated
  • Security issues detected

5. AI Processing Agreement

5.1 Processing Consent

You explicitly agree that:

  • Messages are processed by AI
  • Voice messages are transcribed by AI
  • Content may be translated by AI
  • Results require verification
  • No accuracy guarantee
  • Processing has limitations

5.2 AI Limitations

  • Response accuracy varies
  • Transcription accuracy varies
  • Translation accuracy varies
  • Processing times not guaranteed
  • Language support limitations apply
  • Context restrictions apply

6. Data Processing Agreement

6.1 Data Handling

You authorize us to:

  • Process messages for 24 hours
  • Transcribe voice messages
  • Translate message content
  • Store technical data
  • Use automatic deletion
  • Handle integration data

6.2 User Obligations

You are responsible for:

  • Data accuracy
  • Content legality
  • Necessary permissions
  • Compliance requirements

7. Language and Translation Agreement

7.1 Language Processing Consent

You explicitly agree that:

  • The service may detect the language of your messages
  • Messages may be processed in multiple languages
  • Language detection is provided on a best-effort basis
  • The system may store language preferences

7.2 Translation Feature Terms

You acknowledge that:

  • Translation is an optional feature
  • When enabled, incoming messages may be translated
  • Translations are provided alongside original messages
  • Translation accuracy is not guaranteed
  • Translation consumes additional tokens

7.3 Voice Message Terms

You agree that:

  • Voice messages will be transcribed when processed
  • Transcription is performed by AI systems
  • Accuracy depends on audio quality and clarity
  • Voice messages longer than 3 minutes will not be processed
  • Voice processing consumes additional tokens

8. Security and Compliance

8.1 Security Monitoring Agreement

By using our service, you explicitly agree that:

  • Your resource usage will be monitored for security purposes
  • Excessive resource usage may result in service termination
  • Security incidents will be logged and investigated
  • Your data may be included in security incident reports

8.2 Automatic Data Management

You acknowledge and accept that:

  • Inactive sessions will be automatically terminated after 7 days
  • Message data is automatically deleted after 24 hours
  • Resources are monitored and limited for service stability
  • System logs are maintained for security purposes

8.3 Incident Response

In case of security incidents:

  • We may suspend or terminate service access
  • You will be notified of relevant security breaches
  • Incident details may be shared with authorities
  • Your cooperation may be required for investigation

8.4 GDPR Compliance Agreement

You agree to:

  • Provide accurate personal information
  • Update your contact details when necessary
  • Report suspected security incidents
  • Comply with data protection requirements
  • Exercise your rights through appropriate channels

9. Termination Rights

9.1 Our Rights

We may terminate service:

  • Without prior notice
  • For any violations
  • For resource abuse
  • At our discretion

9.2 User Rights

  • Cancel at any time
  • Delete account
  • Export data

10. Liability Agreement

10.1 Service Liability

YOU AGREE THAT WE ARE NOT LIABLE FOR:

  • Service interruptions
  • Data loss
  • Message delivery failures
  • Integration issues
  • Third-party actions
  • Force majeure events
  • Translation or transcription errors
  • AI processing inaccuracies

11. Contact Information

For agreement inquiries: hi@mate.direct

BY USING OUR SERVICE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY ALL TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICE.